Joïn

Joïn — Support

Need a hand with the app? We usually reply within 48 hours, Monday to Friday.

Contact support

Frequently asked questions

How do I create a table or event?

Open the app, tap the “+” button, choose the venue, date and number of seats, then set what each seat costs. You can keep the table private to friends or open seats publicly so other users can join.

How does splitting the bill work?

The host sets a price per seat when creating the table. Every person who joins agrees to that amount before being added. Joïn keeps track of who paid what so there is no math at the end of the night.

Can I cancel my spot at a table?

Yes. Open the table from the “My nights” tab and tap “Leave”. Cancellation rules depend on how close you are to the event — the host’s policy is shown before you confirm joining.

How do I delete my account?

Go to Profile → Settings → Account → Delete account. Your profile, tables and messages are removed permanently. Some data may be kept for legal reasons (e.g. payment receipts) as described in our Privacy Policy.

I think someone is misusing the app

Every profile, table and message has a “Report” option. Reports are reviewed by our team and acted on within 24 hours. For urgent safety issues, email us directly.

The app crashes or behaves oddly

Make sure you are on the latest version from the App Store and that iOS is up to date. If the issue continues, email us with your device model, iOS version and a short description — a screenshot helps.

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